(It has to be a smartphone now, and I am dragging my feet on putting "real money" apps on my smartphone.) The worst thing they've ever done to me was discontinuing the ability to do image deposits from a desktop computer. Their behavior is consistent with legitimately wanting to have long-term customers. In my experience they haven't done short-term "teasers," and haven't done anything to get me seriously ticked off at them. Their interest rates have started to come down in the last few months and I expect that to continue. I won't swear that they have the very absolute best rates of anyone on the Internet. Outside of work, she enjoys spending time with her 14-year-old Shih Tzu named Money, and her 4-year-old Bichon named Tibber.I've had an account at Capital One starting back when they were ING Direct. She has also completed MBA business law courses while working on her Bachelor of Business Administration in Management at the University of Massachusetts, Amherst. Prior to combining and consolidating her knowledge of law and business, she spent one year finishing 1L courses at Suffolk University Law School to further her legal knowledge. degree in Marketing at Boston University in 2022. Before joining Insider, she served in various legal and compliance roles in different industries, including the legal and pharmaceutical industries. The team also works to minimize risk for partners by making sure language is clear, precise, and fully compliant with regulatory and partner marketing guidelines that align with the editorial team. The compliance team's mission is to provide readers with stories that are fact-checked and current, so they can make informed financial decisions. Personal Finance Insider is Insider's personal finance section that incorporates affiliate and commerce partnerships into the news, insights, and advice about money that Insider readers already know and love. Capital One is still a trustworthy option overall, though.Įvelyn He is a compliance associate at Insider who supports the Personal Finance Insider team. Winner: AllyĪlly hasn't been involved in any recent public scandals. In 2020, The Office of the Comptroller of Currency required Capital One to pay $80 million in a settlement that said the bank had inefficient security practices, which comprised personal information of bank credit cardholders. Reach out to current customers or read online customer reviews to see if a bank might be a good fit for you.Īlly hasn't been involved in any public controversies, but Capital One has experienced one recent settlement. Meanwhile, Ally received an A rating from the BBB because it has a few unresolved complaints.Ī high BBB rating doesn't necessarily guarantee your relationship with a bank will be perfect. BBB grades range from A+ to F.Ĭapital One currently has an A- rating due to a high volume of customer complaints on the BBB website. The Better Business Bureau evaluates businesses to see if they effectively respond to customer issues and have honest advertising practices. Capital One Trustworthiness and BBB Rating Read Our Review A looong arrow, pointing right Ally vs. It also lets you deposit cash at CVS locations there's no place to deposit cash with Ally. Capital One has physical locations in some states and a bigger ATM network. Deposit cash, but only at CVS locationsĬapital One 360 Checking® has more ways to access your account.Branches only in NY, LA, TX, MD, VA, NJ, and Washington, DC.Doesn't reimburse out-of-network ATM fees.Reimburses up to $10 in out-of-network ATM fees.Spending buckets to help manage expenses.
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